At CasesCraze, we strive to ensure you are completely satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds. By purchasing from us, you agree to the terms of this policy.
1. Return Eligibility
You may return most items purchased from CasesCraze within 30 days of delivery, provided the items meet the following conditions:
- The item is unused, in its original condition, and in the original packaging.
- The item is not a custom-made or personalized product.
- You have proof of purchase (e.g., order confirmation or receipt).
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used, damaged, or altered.
- Custom or personalized items.
- Items marked as “final sale” at the time of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Securely package the item, including the original packaging and RMA number, and ship it to the provided address.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
4. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 7-14 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
- Refunds do not include any additional costs, such as customs duties or taxes.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of delivery. We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs, at your discretion.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. International Returns
For international orders, customers are responsible for return shipping costs and any applicable customs fees or taxes. Please contact us at [email protected] for return instructions.
8. Cancellations
You may cancel your order before it ships by contacting us at [email protected]. If the order has already shipped, you will need to follow the return process outlined above.
9. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
CasesCraze
18 Hengjiangyi Ln, Cangshan District, Fuzhou, Fujian, China, 350001
Email: [email protected]
