Shipping Policy
At CasesCraze, we aim to deliver your iPhone accessories quickly and securely. This Shipping Policy outlines the terms and conditions for shipping our products. By placing an order with us, you agree to the terms of this policy.
1. Order Processing
Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation. You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods and Delivery Times
We offer various shipping methods, which may vary depending on your location. Estimated delivery times are as follows:
- Standard Shipping (US/CA): 5-10 business days.
- International Shipping: 7-21 business days, depending on the destination and customs processing.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs, holidays, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination. You can view the total shipping cost before completing your purchase. Free shipping may be offered for orders meeting specific conditions, as indicated during checkout.
4. Shipping Destinations
We ship to most countries worldwide. However, some regions may be restricted due to logistical or legal limitations. If we are unable to ship to your location, we will notify you and issue a full refund for the order.
5. International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the order total and must be paid by the recipient upon delivery. Customs processing may cause delays beyond our control.
6. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. Please allow 24-48 hours for tracking information to update.
7. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date or receipt. We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to our investigation.
8. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. CasesCraze is not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend it.
9. Order Cancellations
You may cancel your order before it ships by contacting us at [email protected]. If the order has already shipped, you will need to follow our Refund and Returns Policy for further assistance.
10. Changes to This Policy
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
CasesCraze
18 Hengjiangyi Ln, Cangshan District, Fuzhou, Fujian, China, 350001
Email: [email protected]
